We are not responsible for lost packages. Unfortunately it is out of our control and you will need to contact your local postal service for further information regarding your package. In most cases, it was delivered to a neighbor or marked as delivered early and will arrive a few days later. If you have any issues with your order, please contact us at earlina.earrings@gmail.com.
No, we do not collect taxes and duties at the time of checkout. All international orders are subject to duties and local taxes. Please check with your local authorities for current rates and applicable taxes.
Polymer clay is flexible and durable, however, should still be handled with care. Please do not bend the clay. Earrings should be stored in a cool, dry place, and out of the sun if they have a resin coating. When traveling, it is recommended to use a box or jewelry bag to protect them. Earlina Earrings jewelry is tarnish-resistant, but should not come in contact with water and/or chemicals such as perfume, as this can break down the gold plating.
We are so sorry for the mix-up on our part and want to get this corrected as quickly as we can for you! Please email earlina.earrings@gmail.com and we will be able to get you your correct item as soon as possible!
